Refund policy

All sales on vintage items are final — returns, exchanges and refunds are not accepted.

Transparency is important to us; within each item listing, there are detailed descriptions unique to each garment and accessory. Please make sure to read item descriptions and our policies before placing an order.

If you have any questions regarding a specific garment, please contact us at info@xominniethelabel.com before placing an order, as all sales are final.

Please note that natural signs of wear are normal for vintage, pre-loved, and reworked garments and accessories. The garments and accessories in our shop all come with their own unique, special history. All items hand-picked by xo, minnie are carefully inspected and are high quality pieces that have stood the test of time.

Please note that xo, minnie is not responsible for improper jewelry, clothing, shoe, and accessory care. Please read care instructions enclosed in the product description.

 

All sales on minnie’s picks (non-vintage) are returnable. All return requests must be made within 30 days of the shipment delivery date.

Items must be in original/unwashed/unworn condition to be eligible for a refund. To request a return for a “minnie’s picks” item, email info@xominniethelabel.com within 30 days of delivery with your order number and the item you’d like to return. Please wait for our return instructions before sending it back. Return shipping is the customer’s responsibility and original shipping costs are non-refundable. 

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your order arrives damaged, defective, or different from what you ordered, email info@xominniethelabel.com as soon as possible with your order number and photos of the issue. This applies to all items, including vintage items otherwise unreturnable. We’ll offer a replacement if one is available, or a refund to your original payment method. If we need the item returned, we’ll cover the return shipping cost. For an item that arrived damaged, defective, or incorrect, we’ll also refund the original shipping charge.