FAQs

How do I pick the correct size?

For vintage items, exact measurements are available under “details” on the product’s page. In that same section, you can find both the tagged size and our best guess at the modern size, for reference.

For minnie’s picks, exact measurements and size charts are available under “details” on the product’s page.

When can I expect my order to arrive?

We expect to ship all orders placed by 3pm Monday-Friday on the same day. Orders placed after 3pm will be shipped out the next business day. We do not ship orders on US holidays or weekends. 

Order processing times and estimated delivery details will be provided with your order. Once your order ships, you’ll receive a confirmation email with tracking information.

How can I track my order?

When your order ships, we’ll email you a tracking link. Please allow some time for the carrier’s tracking information to update.

Where do you ship?

We currently deliver to the US only and hope to expand our shipping worldwide soon. Sign up for our email list to be the first to know when we expand shipping or request shipping locations by emailing info@xominniethelabel.com.

How do I care for my items?

Due to the delicate nature of designer vintage, we recommend checking the care label inside the garment.

For minnie’s picks, care instructions are available inside the garment.

The product I want is out of stock. How often do you restock?

Please sign up to join our email list to be the first to know when we restock, or email us at info@xominniethelabel.com to inquire about specific items. We're happy to assist with custom ordering!

My package was damaged in transit. What do I do?

Please inspect your order when it arrives. If your order arrives damaged, defective, or different from what you ordered, email info@xominniethelabel.com as soon as possible with your order number and photos of the issue. This applies to all items, including vintage items otherwise unreturnable. We’ll offer a replacement if one is available, or a refund to your original payment method. If we need the item returned, we’ll cover the return shipping cost. For an item that arrived damaged, defective, or incorrect, we’ll also refund the original shipping charge.

My item was returned to sender?

Any item that is returned as "Return To Sender", "Undeliverable", "Incomplete address", "Unclaimed" or "Refused" will automatically be refunded, minus the shipping costs, and the item will be processed back in stock.

Can I Return An Item?

All sales on vintage items are final — returns, exchanges and refunds are not accepted.

Transparency is important to us; within each item listing, there are detailed descriptions unique to each garment and accessory. Please make sure to read item descriptions and our policies before placing an order.

If you have any questions regarding a specific garment, please contact us at info@xominniethelabel.com before placing an order, as all sales are final.

Please note that natural signs of wear are normal for vintage, pre-loved, and reworked garments and accessories. The garments and accessories in our shop all come with their own unique, special history. All items hand-picked by xo, minnie are carefully inspected and are high quality pieces that have stood the test of time.

Please note that xo, minnie is not responsible for improper jewelry, clothing, shoe, and accessory care. Please read care instructions enclosed in the product description.

All sales on minnie’s picks (non-vintage) are returnable. All return requests must be made within 30 days of the shipment delivery date.

Items must be in original/unwashed/unworn condition to be eligible for a refund. To request a return for a “minnie’s picks” item, email info@xominniethelabel.com within 30 days of delivery with your order number and the item you’d like to return. Please wait for our return instructions before sending it back. Return shipping is the customer’s responsibility and original shipping costs are non-refundable.